Payment, Refund & Cancellation Policy

1. Payment

The current payment method is bank transfer to the officially provided Thai company bank account shown in the application.

Service activation occurs after payment has been received and verified. Customers may provide a payment confirmation or transfer receipt to Support to help us verify a payment.

2. Activation

After payment verification, the purchased plan and/or credits are activated for the correct account.

3. Wrong or Duplicate Payment

If you transfer an incorrect amount or make a duplicate payment, please contact Support. The transaction will be manually verified.

4. Refund

Activated or used SaaS services and consumed credits are generally non-refundable, except where required by applicable law or where an approved exception applies.

Potential exceptions may include:

• duplicate payment
• erroneous payment
• service not activated
• inability to provide the purchased service

5. Manual Review

Refund and correction requests are subject to manual review. Please include your registered account/email, the transfer amount, the transfer date and the bank-transfer receipt.

6. Cancellation

The current bank-transfer model does not automatically debit your bank account without authorization.

If automatic renewal is introduced in the future, its terms will be separately disclosed before purchase.

7. Support

Email: cng.land2025@gmail.com

Support hours: 09:00–20:00 Thailand Time (ICT)